If you do not find the answer to your question here please call Vicki at 678-842-9690.
Do I need to be home?
No. We pick up your bag from the door hanger on your door and deliver back to the same location (or another location you designate). Many of our customers are not home for pick up or delivery. If you are going to be away from home (vacation or a trip) on your delivery day, please call 678-842-9690 to let us know, and we will hold your clothes.
How do I make payment?
We store your credit card information in our secure database. We automatically charge your credit card once per month, for the previous months’ service. Payment options include American Express, Visa, and Master Card.
The door hanger does not fit my door.
Move the hanger to the hinge side of the door, past any molding or trim. The hook should now be flush with the door and not interfere with its operation.
What if it’s raining?
If you are concerned about your garments getting wet, simply place your garments in a plastic bag, then place the plastic bag into your bright blue 2 Old Bags bag. Your driver will take precautions on delivery as well. If your driver is concerned, a last resort will be holding your order till the next day.
Will someone steal my clothes?
2 Old Bags has not had any reports of stolen garments in our 15 plus years of service. Our pick up and delivery schedules are coordinated with activity in the neighborhood. We also can establish a more secure location for delivery if you desire. Ask your driver or call 678-842-9690.
What do I do with extra large items like comforters?
Place these items on your porch in front of your door with a note to dry clean; or place the item in a large trash bag with a note. If you are still concerned call us and set an appointment for a special pick up.
I missed my pick up.
No problem. Just call and your 2 Old Bags Driver will return ASAP to get your order.
Does 2 Old Bags recycle?
Yes, we recycle hangers. Leave your hangers out with your order in a separate container or bundle them with string or twist ties.
I have a lot of cleaning, will 2 Old Bags pick up more often?
Yes, we have twice a week pick up available for larger customers. We also will make “special pick ups” as needed.
Does 2 Old Bags have a referral program?
Absolutely, we appreciate our customer’s confidence and trust. For each customer you refer, we will give $10 in free dry cleaning to both you and your referral.
